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Remote Admin Staff for Your Insurance Agency

Hire from a pre-vetted, trained pool of the top 2% talent

⚡️  Fill open roles in under 2 weeks

⚡️  Reduce staffing costs by up to 70%

⚡️  Offload chairside-interrupting admin tasks

Book A Demo

Trusted Choice

500+ insurance and healthcare providers trust Edge with their admin staffing needs.

 

  CUSTOMER SPOTLIGHT

"Edge became the dedicated backend team the agency couldn’t hire locally — handling certificates, policy checks, auditing, and data work that freed internal teams to focus on clients."

Kathy Heglin, Commercial Lines Service Manager

97% Retention

Employees hired through Edge offer a 97.3% retention rate.

1000+ Hires

Our customers have hired over 1,000 employees through Edge.

$300M

Edge has helped customers save $300M in staffing costs & counting.

500+

More than 500 healthcare providers trust Edge with their staffing needs.

Trained in Insurance Workflows

Edge remote talent is skilled in the daily operations that keep your practice running smoothly.

Answering inbound calls and chats
Issuing certificates and auto ID cards

Preparing quotes and proposals

Updating client policies in ASM/CRM
Maintaining compliance and documentation
Handling endorsements and cancellations

Processing invoices and payments
Processing claims from start to finish
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Recognized by NASDAQ

Edge was featured on the NASDAQ billboard—an exciting moment that reflects the trust of our customers. It is a celebration of the high standards we uphold each day that makes global hiring for our customers truly successful.

What Insurance Agencies Say About Edge

A proven partner in streamlining operations with trained remote talent.

If we never hired through Edge, we wouldn't be in the growth accelerator stage that we are right now.

Jose Melendez (2)

Jose Melendez - Founder

Melendez Insurance Group

The difference between Edge and hiring locals is that when the Edge talent starts working in EPIC there's very little we have to show them. If we had not partnered with Edge, I think that all of our staff would still be overworked.

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Kathy Heglin - Commercial Lines Service Manager

George Petersen Insurance

Your Exclusive, Full-Time Insurance Software-Trained Remote Front Desk Staff.

Dedicated to You Agency Only.

Our customers are able to choose who they would like to work with. They work with the same remote front desk staff every day - much like an in-office worker.

Thanks to our 97.3% employee retention rate, some of our customers have worked with the same associate for 3 years & counting.

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Meet Our Insurance Talent

Edge Talent vs. Virtual Assistants

Edge provides full-time remote insurance staff—compliant, equipped, and ready to scale your agency


Hiring with Edge

 

 Full-time team members dedicated to your practice.
  Practice-ready medical staff trained in real workflows.
  Enterprise-grade compliance: HIPAA, ISO 27001, SOC 2 Type II & GDPR.
  Business-level BAA signed with every customers.
  Transparent pricing & quality oversight you control.
  Scalable support, purpose-built for high-growth practices.
  Company-issued equipment for secure, reliable performance.

Other VA Agencies

 

   Part-time or rotating VAs with divided focus.
  Little to no industry training or workflow experience.
  No formal compliance certifications or protections.

  No business-level BAA–risk passed to the practice.
  Unclear pricing, limited accountability.
  Not built for growth, inconsistent coverage, and quality.
  Assistants use personal equipment, raising security concerns.

Frequently Asked Questions

Everything you need to know about quality, compliance, and how Edge integrates with your practice.

What can an Edge insurance professional do?

Remote insurance admin staff supports the daily operations of your agency so your in-house team can stay focused. While they are trained to support your admin in multiple specialized and general functions, their typical responsibilities include:

 

  • Answering inbound calls and chats
  • Preparing quotes and proposals
  • Issuing certificates and auto ID cards
  • Updating client policies in ASM/CRM
  • Processing claims from start to finish
  • Handling endorsements and cancellations
  • Processing invoices and payments
  • Maintaining compliance and documentation
Who handles training, payroll, and onboarding for my Edge employee?

Once you’ve selected your hire, Edge provides 80% of the foundational training (SOC-2, HIPAA compliance, phone etiquette, industry protocols, etc.), while you only add the 20% specific to your agency.

 

We also:

  • Equip every employee with secure, Edge-issued hardware
  • Manage payroll, benefits, and compliance checks
  • Provide ongoing support with 24/7 IT assistance, a dedicated account manager, and our workforce management platform
  • Continuously upskill talent in hard and soft skills via Edge Edu
How quickly can I find and hire a remote insurance admin with Edge?

No long wait times. Unlike traditional staffing agencies, Edge matches you with qualified candidates in as little as two weeks.


How does Edge find such high-quality administrative staff?

We recruit globally, vet rigorously, and train in insurance software and workflows. By investing in equitable pay, career development, and a supportive environment, we retain top-tier talent who bring consistency to your practice.

How much money do I save if I hire my remote insurance staff through Edge?

On average, agencies that hire through Edge save 51% compared to the cost of an in-house, full-time hire.

Ready to hire?

Schedule a free consultation to explore how
Edge could work for your practice.